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CQC Rating Good
Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
| Year-month | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jul 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2021 | 0 | 0 | 0 | 1 | 0 | 0 |
| Apr 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2021 | 1 | 0 | 0 | 0 | 0 | 0 |
| Feb 2021 | 0 | 0 | 0 | 0 | 1 | 0 |
| Jan 2021 | 0 | 0 | 0 | 1 | 1 | 0 |
| Dec 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2020 | 0 | 0 | 0 | 1 | 0 | 0 |
| Aug 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2020 | 0 | 0 | 0 | 1 | 0 | 0 |
| Jan 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2019 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2019 | 0 | 0 | 0 | 0 | 2 | 0 |
| Oct 2019 | 0 | 0 | 0 | 1 | 0 | 0 |
| Sep 2019 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2019 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2019 | 0 | 0 | 0 | 1 | 0 | 0 |
Patient feedback
We asked the question:
Any further comments?
I rang for my test result I was told it was borderline. I arranged a phone consultation the DR told me it was negative and that I shouldn’t ring for test results as the surgery ring you if there is a problem. I questioned this but the doctor was adamant this is correct. Surely this is not correct? He told me to get a blood test and to go straight to mill drive for a test and that I didn’t need an appointment when I got there they turned me away as you do need an appointment. I cannot understand how a doctor can give such incorrect information. It doesn’t give me confidence at all
Posted on: 22/05/2021
** 'Comment withheld as it contained sensitive information about patient'
Posted on: 28/03/2021
feel abandoned since 1st lockdown...No info forthcoming from Hmc
Posted on: 21/01/2021
I really experience problems with repeat prescriptions for my father.
Not all elderly people have a mobile phone he lives alone and very often goes without his tablets as there seems to be miscommunication between the Pharmacy and the Surgery. Its often very hard to get past the receptionists for appointments. I do understand that they have very difficult roles as everyone thinks they are a priority however on occasions they have been very frosty. The Doctors have always however treated him with a lot of dignity and respect
The systems could be improved and consideration to adapt services for those that sit under the 9 protected characteristics of the Equality Act 2010
Posted on: 13/01/2021
be nice to get an appointment
Posted on: 28/09/2020