Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 9% Recommended
  • 0% Neither / don't know
  • 91% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jul 2021 000000
Jun 2021 000000
May 2021 000100
Apr 2021 000000
Mar 2021 100000
Feb 2021 000010
Jan 2021 000110
Dec 2020 000000
Nov 2020 000000
Oct 2020 000000
Sep 2020 000100
Aug 2020 000000
Jul 2020 000000
Jun 2020 000000
May 2020 000000
Apr 2020 000000
Mar 2020 000000
Feb 2020 000100
Jan 2020 000000
Dec 2019 000000
Nov 2019 000020
Oct 2019 000100
Sep 2019 000000
Aug 2019 000000
Jul 2019 000100

Patient feedback

We asked the question:
Any further comments?

I rang for my test result I was told it was borderline. I arranged a phone consultation the DR told me it was negative and that I shouldn’t ring for test results as the surgery ring you if there is a problem. I questioned this but the doctor was adamant this is correct. Surely this is not correct? He told me to get a blood test and to go straight to mill drive for a test and that I didn’t need an appointment when I got there they turned me away as you do need an appointment. I cannot understand how a doctor can give such incorrect information. It doesn’t give me confidence at all
Posted on: 22/05/2021

** 'Comment withheld as it contained sensitive information about patient'
Posted on: 28/03/2021

feel abandoned since 1st lockdown...No info forthcoming from Hmc
Posted on: 21/01/2021

I really experience problems with repeat prescriptions for my father. Not all elderly people have a mobile phone he lives alone and very often goes without his tablets as there seems to be miscommunication between the Pharmacy and the Surgery. Its often very hard to get past the receptionists for appointments. I do understand that they have very difficult roles as everyone thinks they are a priority however on occasions they have been very frosty. The Doctors have always however treated him with a lot of dignity and respect The systems could be improved and consideration to adapt services for those that sit under the 9 protected characteristics of the Equality Act 2010
Posted on: 13/01/2021

be nice to get an appointment
Posted on: 28/09/2020